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time wasters


Bigfootgman

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Sick to death of folk wanting this and that arranging times to come and not turning up or having the common decentcy to answer a text or call when you wasted yet another fookin day waiting around rrrr

If you want it buy it , if you don't go waste somebody else's time

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Hi,

you want to see how many bookings do NOT turn up here and with 17 members of our team budgeting for jobs is difficult to balance.

Two maps booked for today, both no shows, phones go to answer phone and I have to juggle on site jobs to keep everyone busy.

Not to mention the people we turned down as mapping was fully booked, they could have had these spaces.

Cheers

Kev

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Hi,

you want to see how many bookings do NOT turn up here and with 17 members of our team budgeting for jobs is difficult to balance.

Two maps booked for today, both no shows, phones go to answer phone and I have to juggle on site jobs to keep everyone busy.

Not to mention the people we turned down as mapping was fully booked, they could have had these spaces.

Cheers

Kev

maybe take a deposit to secure booking? just a thought

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Hi,

there is no excuse in this technological world we live in as there are so many ways to let people know what’s happening from a simple phone call, a text, a PM on a forum or social media and of course an e mail, yet still people don’t turn up.

We even had one customer who swore blind he hadn’t booked in, yet it sounded like him, the car was a silver classic booked for a clutch, his car was a silver classic, reg number and phone number all matched yet he still denied he booked it in.

Panicking that we had called him using an anonymous number, he spurted out "it must have been my brother" then put the phone down.

Like Steve says take deposits but its never that easy as the customer rings in, hasn’t got a card on him, promises that they will ring back yet seldom do.

But its not just bookings, people order parts, which we remove at our expense then they don’t turn up or phone back to pay.

We have got considerably sharper of late with these things and do ask for deposits and it would shock you to see how many make excuses and dont call back.

Kev

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