Big Shrek Posted February 26, 2014 Report Share Posted February 26, 2014 i purchased an item off ebay last week (18th) for £44.99 and paid through paypal,its from an ebay shop with great feedback. i opened a dispute last night as i havent recieved the item but they are telling me that they have a signature for the item at my address from somebody called stanley. i dont know anybody called stanley,my mrs isnt called stanley (i hope) and my neighbours are not called stanley. on his defence he has a sig for it but on my defence i have not recieved the item i paid for. can i claim my money back? Quote Link to comment Share on other sites More sharing options...
Steve Posted February 26, 2014 Report Share Posted February 26, 2014 Will they not send the item again ? And did they have your place as the delivery address ?If not see how the dispute goes or rather dispute it anyway and see where it goes Quote Link to comment Share on other sites More sharing options...
Big Shrek Posted February 26, 2014 Author Report Share Posted February 26, 2014 Will they not send the item again ? And did they have your place as the delivery address ?If not see how the dispute goes or rather dispute it anyway and see where it goesyes it was sent to my address,i have just viewed the proof of delivery and the e-signature and it looks like a 3 year old has signed for it called stanley pod??? wtf to that Quote Link to comment Share on other sites More sharing options...
Steve Posted February 26, 2014 Report Share Posted February 26, 2014 Surely they have a responsibility to get it to you ? Maybe the dispute will end up with the Royal Mail ? Quote Link to comment Share on other sites More sharing options...
Rob5 Posted February 26, 2014 Report Share Posted February 26, 2014 Maybe the bloke with the dog that's poos on ur drive is Stanley But really they need to re send it u Quote Link to comment Share on other sites More sharing options...
Big Shrek Posted February 26, 2014 Author Report Share Posted February 26, 2014 Maybe the bloke with the dog that's poos on ur drive is StanleyBut really they need to re send it uggrrrr stanley who-ever he is will get a stanley-facial when i see the c**t Quote Link to comment Share on other sites More sharing options...
The Gaffer Posted February 26, 2014 Report Share Posted February 26, 2014 (edited) Hi,we got stuffed like this but the opposite way a few months back, some guy ordered a pair of perrin wing stiffies, they were sent out same day on UPS, a few days later the guy contacted us stating that he had not received them,We checked with UPS and there was a signature of some kind and a name, the wrong name, correct address, but the guy insisted he hadn’t received the goods.UPS had all their boxes ticked, so did we but we had to take the guys word for it that the signature and name were nothing to do with him and he had not received the goods.Sent out another pair that day, never heard a word since.CheersKev Edited February 26, 2014 by The Gaffer Quote Link to comment Share on other sites More sharing options...
Big Shrek Posted February 26, 2014 Author Report Share Posted February 26, 2014 Hi,we got stuffed like this but the opposite way a few months back, some guy ordered a pair of perrin wing stiffies, they were sent out same day on UPS, a few days later the guy contacted us stating that he had not received them,We checked with UPS and there was a signature of some kind and a name, the wrong name, correct address, but the guy insisted he hadn’t received the goods.UPS had all their boxes ticked, so did we but we had to take the guys word for it that the signature and name were nothing to do with him and he had not received the goods.Sent out another pair that day, never heard a word since.CheersKevi can see from a business point of view that it looks like a scam but trust me when i say-if im gonna rip somebody off i will make it worth my while not for a measley £45really dont know what to do now Quote Link to comment Share on other sites More sharing options...
Steve Posted February 26, 2014 Report Share Posted February 26, 2014 See what paypal come back with and if not take it on the chin and order another one ?Write a complaint letter to the Royal mail stating exactly how much you have lost and that you don't know any Stanley fella and you never know, they may send you the cash Quote Link to comment Share on other sites More sharing options...
-Stealth- Posted February 26, 2014 Report Share Posted February 26, 2014 Two options.Like Kev says, the seller will send out a replacement, either at his loss or under the knowledge that he can claim the cost of the goods from Royal Mail.This is usually the case if he doesn't want to receive any negative feedback that could harm future sales.Alternatively, if he doesn't, paypal will side with you and give you your money back. It will take a while as they will request information from the seller. Ultimately, it will be paypal that refunds you and looses out as the seller has followed guidelines and got got proof of delivery. Liability lies with Royal Mail which paypal cannot blame the seller for so will be refunded under the buyer protection act. (what your paypal fees are for if you are a seller)Neither party will loose out, just means you will have to purchase the items again.Don't blame the seller though for not sending it out again. He is not obliged to do so now he has POD. He might simply not afford to be able to loose profit by sending out it again so reserve judgement and have a chat with them before leaving negative feedback.Personally I'm for the latter as a seller. I pay enough in fees throughout the year, so it is nice when paypal finally have to fork out for something. Only works if you have an understanding and sympathising customer though. Quote Link to comment Share on other sites More sharing options...
Big Shrek Posted February 26, 2014 Author Report Share Posted February 26, 2014 Two options.Like Kev says, the seller will send out a replacement, either at his loss or under the knowledge that he can claim the cost of the goods from Royal Mail.This is usually the case if he doesn't want to receive any negative feedback that could harm future sales.Alternatively, if he doesn't, paypal will side with you and give you your money back. It will take a while as they will request information from the seller. Ultimately, it will be paypal that refunds you and looses out as the seller has followed guidelines and got got proof of delivery. Liability lies with Royal Mail which paypal cannot blame the seller for so will be refunded under the buyer protection act. (what your paypal fees are for if you are a seller)Neither party will loose out, just means you will have to purchase the items again.Don't blame the seller though for not sending it out again. He is not obliged to do so now he has POD. He might simply not afford to be able to loose profit by sending out it again so reserve judgement and have a chat with them before leaving negative feedback.Personally I'm for the latter as a seller. I pay enough in fees throughout the year, so it is nice when paypal finally have to fork out for something. Only works if you have an understanding and sympathising customer though.yeah i know what your saying,im a reasonable chap so will give him a fair chance to help out.to be fair there has been a few incidents around here with royal mail leaving parcels in bins/under bbq's etc etcmy mrs ordered a laptop tray for her father for xmas and it arrived in a big cardboard box and royal fail left it outside the front door in view of everybody,it was there all day and it pissed it down aswell which ruined the packaging Quote Link to comment Share on other sites More sharing options...
Big Shrek Posted February 26, 2014 Author Report Share Posted February 26, 2014 problem over,some bloke just dropped it off-it was delivered to number 40 and im at number 100..............royal fail c**ts Quote Link to comment Share on other sites More sharing options...
mikescooby Posted February 26, 2014 Report Share Posted February 26, 2014 That is stupid and a complaint goes no where Quote Link to comment Share on other sites More sharing options...
scatty Posted February 26, 2014 Report Share Posted February 26, 2014 Is stanley ok???? ;-) Quote Link to comment Share on other sites More sharing options...
The Gaffer Posted February 27, 2014 Report Share Posted February 27, 2014 Hi,quick "on topic" story.....A guy rang up and ordered an SC46 billet turbo, he paid with a card, everything matched up and the goods were despatched.Several weeks later a disgruntled gentleman called Mr. Strange rang up asking why his 77 year old father had purchased goods totalling over £1600.00 from a tuning company, we explained that a Mr.Strange had ordered the goods but certainly didn’t sound like a 77 year old fella.It transpired, the real Mr. Strange seniors carer had stolen his credit card and sat outside the correct address waiting for UPS, he jumped out of his car, signed and legged it, best bit is the house at the address was burnt down,!!!Ups gave us a pair of fingers saying they had a signature and had therefore completed their contract, end of.CC company told us that they had also completed their role, ticked the boxes so no comeback there either, CC company took the money from us and refunded Mr. Strange senior, which is the right thing to do, what happened to us well we lost out......Great system.As for the imposter Mr. Strange he was eventually caught but the stuff had been off loaded.What did he get ??, 2 year suspended sentence, 200 hours community service, bet that makes sure he wont offend again.Glad to hear everything worked out for the O/PCheersKev Quote Link to comment Share on other sites More sharing options...
-Stealth- Posted February 27, 2014 Report Share Posted February 27, 2014 CC company told us that they had also completed their role, ticked the boxes so no comeback there either, CC company took the money from us and refunded Mr. Strange senior, which is the right thing to do, what happened to us well we lost out......If you've complied to PCI DSS they've got no legal write of removing the funds from you. I'm surprised they did that if you did everything correctly. Quote Link to comment Share on other sites More sharing options...
The Gaffer Posted February 27, 2014 Report Share Posted February 27, 2014 Hi,they did !!Its not the first time either, streamline explained and put it in writing that be it the lesser security match or the better full on Data match any risks via mail order are with the seller, the only way streamline or ANY other card company will stand on is if its a chip and pin over the counter at our premises.Any phone call transaction be it mail order or someone’s grandma paying for a re map is at our risk even when the numbers all stack up. FACT !Same guy tried to do a scam at RCMS, ordered goods over the phone then called in to collect as he happened to be passing, they didn’t hand over the goods as that IS a well known scam but still got caught like we did as they shipped to the address and again the guy sat waiting in his car for the courier.CheersKev Quote Link to comment Share on other sites More sharing options...
-Stealth- Posted February 27, 2014 Report Share Posted February 27, 2014 Streamline aka RBS.Never liked them due to what you have described.I use Barclays. Never had a problem since switching to them. They've always been very helpful, and touch wood, not had any funds removed yet due to fraud as we get checked for PCI DSS compliance every 3 months. Quote Link to comment Share on other sites More sharing options...
The Gaffer Posted February 27, 2014 Report Share Posted February 27, 2014 Streamline aka RBS.Never liked them due to what you have described.I use Barclays. Never had a problem since switching to them. They've always been very helpful, and touch wood, not had any funds removed yet due to fraud as we get checked for PCI DSS compliance every 3 months.Hi,but have you ever had a fraudulent transaction Ian ??Kev Quote Link to comment Share on other sites More sharing options...
-Stealth- Posted February 27, 2014 Report Share Posted February 27, 2014 Several. But only with RBS/Streamline/Certegy.Like you, learned the hard way. Quote Link to comment Share on other sites More sharing options...
The Gaffer Posted February 27, 2014 Report Share Posted February 27, 2014 Hi,swapped mine recently to Yorkshire bank terminal, T's & C's are still the same though its all in the small printCheersKev Quote Link to comment Share on other sites More sharing options...
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